Managing Conflict within the Workplace

About the course

While conflict is a natural part of any workplace, it can be managed constructively. In this course, students learn how to navigate and guide others through disagreements using thoughtful preparation, clear communication, and solution-focused strategies. They will explore techniques to address conflict calmly and productively.

Learning objectives

• Enumerate options of responding to conflict.

• Demonstrate preparedess on addressing conflict.

• Discuss how to manage and resolve disagreements.

• Demonstrate coaching skills in conflict management.