Problem Solving and Decision Making

About the course

People will often encounter the need to solve issues and make choices that are critical to the business. This course focuses on acquiring effective strategies and tools to assist in rightly addressing and solving problems and making appropriate decisions at the right moments.

Learning objectives

• Identify factors that affect problem solving and decision making.

• Define a problem and state it clearly.

• Demonstrate the steps in problem solving Identify cognitive biases in decision making.

• Practice the 4-step process to ask questions, generate options, carry out decisions

• Use data effectively to improve decisions.